市场研究公司TechNavio发布的BPO业务市场分析报告显示：未来四年全球BPO业务分析市场规模将增长37%，到2020年超过220亿美元。报告使得BPO分析成为BPO产业增长最快的市场之一。这些研究结果在由国家外包协会2020研究成果中，随着外包数据分析的普及，未来几年规模将大幅增加。
英文原文：
BPO business analytics market expected to boom as 2020 approaches
Sourcingfocus |Friday, February 19, 2016
The BPO business analytics market report provided by market research company Technavio has found that the global BPO business analytics market will grow in size by 37 per cent over the next four years, and exceed $22 billion in value by the year 2020.
The report claims this makes BPO analytics one of the fastest growing markets in the BPO industry. These findings are backed up by the National Outsourcing Association’s Outsourcing in 2020 research, which found that the popularity of data analytics in outsourcing will increase massively over the coming years.