广东省数字贸易与服务公共服务平台

岗位职责:

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1. Lead, manage and motivate the team of Hub resource .Ensure that the team members are managing day to day transactional requirements of the customers in an efficient manner and in line with the agreed framework & SLA’s. Work with the Global Hub teams team to ensure maximum efficiency and coordinate various deliverables across the Hubs .Manage Hub resource performance, conducting regular 1-2-1’s and performance appraisals;
2. Understand performance across the team and track against agreed service levels. Ensure that the Hub resource is skilled to meet demand and work closely with the MI & reporting team to ensure that demand is understood and capacity and skills are available to support it. Identify and support development opportunities for Hub resource .Escalate any issues in a timely manner to the your Third Party Management Hub Lead;
3. A leader who is passionate about managing teams to deliver. An influencer who can bring teams together and unite them around a common goal . Create an environment for the delivery of consistent performance measurement, training, career management and succession planning across the Hub. Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC and with external business partners;
4. Proven track record in role modelling the Group values and behaviours, authentically engaging with your team, colleagues and customers to deliver superior Customer Service through them. Assist in driving the employee engagement to above best in class.Work with team and peers across all Hubs locations to ensure consistency and to promote a continuous improvement environment. Ensures that they have completed the appropriate training to be proficient in the role.

1. The ability to demonstrate outstanding people management / leadership skills during times of significant change / creation of a new ‘function’ or initiatives. A good understanding and experience of the Global Businesses and Global Functions within a Bank. Prior Third Party Risk Management related operational risk experience with a financial institution or at a regulatory agency or major consulting firm would be desirable.Demonstrable examples of team work and collaboration with internal and external customers ;
2. Attention to detail and proactive awareness of internal and external policies. Have excellent communication, coaching and influencing skills with peers, subordinates and suppliers. A good understanding of the regulatory environment within the region and knowledge of 3rd party risk .Excellent written and verbal communication skills and proficient in MS tools;
3. Prior experience of working across 1 or more Risk Domains is desirable (providing support and guidance to business functions); Resilience Risk, People Risk, Legal Risk, Financial Crime and Fraud Risk, Financial Reporting and Tax Risk, Regulatory Compliance Risk, Strategic Risk, Model Risk;
4. Academic qualification: Bachelor’s degree or demonstration of relevant industry experience .The HUB will support global businesses and functions, the ability to have strong written and verbal skills and converse fluently in English is Essential and other languages would be desirable. Experience of Centre’s of Excellence or Global Service Centers in the context of large global organizations;
5. We want everyone to be able to fulfil their potential, which is why we provide a range of flexible working arrangements and family friendly policies.

福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。

汇丰环球客户服务（广东）有限公司秉承汇丰集团理念，始终将优质客户服务摆在公司发展的首位，依托先进的科技设施和雄厚的人力资源，实现服务的专业、规模和最佳化。持续多年的优质服务为汇丰环球在同行业赢得较高的声誉，随着汇丰环球规模化不断发展，汇丰环球中国营运中心现在有超过10,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构（如香港、英国、美国、加拿大、日本、中国、新加坡和澳门等）提供和分析数据、收款付款服务、客户中心等多项服务。同时荣获许多荣誉称号，其中包括广东最佳业务外包公司、广东省服务外包示范企业、中国服务外包十大在华跨国服务供应商、技术先进企业、商务部重点联系企业、A级纳税人称号，并且已连续五年获得香港呼叫中心协会年度大奖–离岸业务金奖, 广东省企业500强等。