广东省数字贸易与服务公共服务平台

岗位职责:

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1. Effective and timely investigation into assigned cases in accordance with agreed standard reporting requirements and service level agreements. These cases may include: unusual activity reports from various parts of the bank as well as other HSBC entities as applicable, including other business lines and functions; escalated cases from transaction monitoring systems: escalated cases identified by true matches to screening lists escalated from Name Screening teams; cross-border referrals; and escalated cases from Fraud Operations;
2. Ensure investigators perform, in line with the instructions, in order to identify any probable financial crime related issues, or mitigation of any financial crime risks;
3. Ensure through manager review that high quality investigative narrative (Investigation Report) are prepared and the case file is populated with appropriate documentation;
4. Ensure that review recommendations are made as appropriate, which may include referral to the MLRO as to whether a Suspicious Activity Report (SAR) should be filed or not or escalation to appropriate other teams for co-ordination and further review as required (Sanctions, ABC, Major Investigations, etc);
5. Ensure where appropriate, interaction with relevant stakeholders, including Complex and Major Investigations, and Customer Selection Exit Management (CSEM) (CSEM) Secretariat to manage financial crime risk is done in accordance with procedures;
6. Provide information on completed investigations to Senior Management and other internal stakeholders for risk management, where appropriate. Deliver to team, post receipt from Accredited Trainers, training modules under the Continuous Training Programme, for embedding. Lead on collaboration and provision of feedback with/to Transaction Monitoring Operations, Fraud Operations and Name Screening as appropriate.

1. Universal banking experience across Retail, Commercial and Banking and Markets. Money Laundering investigations experience including understanding transaction monitoring scenarios;
2. Familiarity and experience with transaction monitoring and associated systems and case management systems. Experience with banking core customer data management systems;
3. Experience of identifying activity indicative of financial crime risk, i.e. money laundering, terrorist financing, etc. risk Experience in undertaking investigations/analysis into customer activity with the ability to draw inferences from noted behaviour, including transactional profile, against expectation established from KYC/CDD data;
4. Experience in writing reports .Proven high quality spoken and written communication skills with the ability to draft reports and communicate
conclusions effectively, in a clear, concise and professional manner .Consistently achieve objectives set and take action to improve own performance;
5. Strong organisational skills. Collaborative working style with colleagues and broader stakeholders within a cross-border and LoB matrix
Organization;
6. Prior regulatory or law enforcement investigations experience is advantageous. ACAMS or International Compliance Association (ICA) certificate/diploma, or equivalent qualifications. Strong communication with good inter-personal and influencing skills.Receptive to accepting and effecting change.


福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。

汇丰环球客户服务（广东）有限公司秉承汇丰集团理念，始终将优质客户服务摆在公司发展的首位，依托先进的科技设施和雄厚的人力资源，实现服务的专业、规模和最佳化。持续多年的优质服务为汇丰环球在同行业赢得较高的声誉，随着汇丰环球规模化不断发展，汇丰环球中国营运中心现在有超过10,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构（如香港、英国、美国、加拿大、日本、中国、新加坡和澳门等）提供和分析数据、收款付款服务、客户中心等多项服务。同时荣获许多荣誉称号，其中包括广东最佳业务外包公司、广东省服务外包示范企业、中国服务外包十大在华跨国服务供应商、技术先进企业、商务部重点联系企业、A级纳税人称号，并且已连续五年获得香港呼叫中心协会年度大奖–离岸业务金奖, 广东省企业500强等。