广东省数字贸易与服务公共服务平台

岗位职责:

This position is responsible for the execution of IT & Telephony functions at Guangzhou GCC. Responsibilities include support and maintenance of all IT & Telephony operations to meet business requirements and support operational effectiveness of the GCC Operations, including on-site and @Home colleagues. The Specialist will serve as a key business partner to all teams within the GCC.

1、Support the deployment, security monitoring, maintenance, configuration, upgrade of all IT & Telephony system architecture, including network circuits, servers, laptops and PCs, operating systems, telephones, software applications, and peripherals.

2、Monitor systems performance and troubleshooting issues. Perform routine scheduled audits of systems, including backups.

3、Provision of end-user services, including help desk and technical support services. Set up accounts and workstations.

4、Manage the @Home infrastructure to ensure optimal operation. This includes education of the @Home workforce on basic systems essentials and development of systems guidelines.

5、Administer all IT/Telephony policies and procedures of local site with alignment to ASPAC guidelines, including those for PCI & security, disaster recovery, standards, purchasing, and service provision.

6、Demonstrate a commitment to company core values (included in all job descriptions).

7、The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).

任职资格:

1、Minimum 2 year in Systems administration and support environment.

2、Call Center IT operation experience preferred.

3、University degree in IT or Computer Science.

4、Network certificate, like CCIE or CCDE.

5、Information Security certificate, like CISM or CISSP.

6、Microsoft Certified Systems Administrator.

7、Knowledge of Citrix, VMware, contact center switches.

广东南油对外服务有限公司（以下简称：广东南油外服）是一家具有33年历史的全资国有控股企业，由中国人力资源服务领域规模最大的上海外服（集团）有限公司和中国南海石油联合服务总公司共同组建，注册资本2000万元，总部设立于广州，并在深圳、佛山、东莞、珠海、中山、江门、湛江、汕头、清远、从化等地设立了分公司，是广东最早涉猎人力资源服务行业的企业之一，服务进入广东投资的世界500强企业超过100家，客户涵盖各行业的知名外企、国企和民企，总量超过4500家，雇员人数超过10万人，2017年度营业收入近50亿元，纳税额近3亿元。公司现有员工超过250名，其中本科以上学历占比超过75%，平均年龄30岁左右，近20%拥有中级以上技术职称，队伍呈现年轻化、专业化特点。

广东南油外服已在业内率先通过国际知名认证机构挪威船级社（DNV）的ISO90001：2015质量体系认证，遵循“客户的期望就是外服人的追求”的质量方针，荣获“全国人力资源诚信服务示范机构”、“广东省诚信人力资源服务示范机构”、“广东企业500强”、“广东省自主创新标杆企业”、“广东省青年文明号”等诸多荣誉，还是中国对外服务工作行业协会常务理事单位，广东省人力资源研究会监事长单位，广东省人才交流协会、广东省服务外包产业促进会、广州人力资源服务协会、广州服务外包行业协会副会长单位，在广东乃至华南地区具有较强的品牌影响力和领先的市场地位。