广东省数字贸易与服务公共服务平台

岗位职责:

疫情防控期间暂不安排应聘人员到公司参加现场面试，我司将统一安排线上测试和线上面试，届时将有HR与您联系，感谢您的理解！

1. The role will involve frequent liaison with a large range of stakeholders including: Key leadership roles across the Hub .Group Operations Executives and Regional Forums .Businesses BRCM, RMM . Procurement stakeholders . TPRO, TPEMs, Risk Domains and Risk Stewards .Internal Audit and External Auditors / Local regulators liaison / engagement;
2. Work collaboratively as a team of data experts to ensure that the teams objectives are met .Support the effective execution of Change within the Hub .Provide the leadership team with data that gives confidence in the delivery of quality and service in line with Hub commitments and obligations .Where relevant, lead the resolution of findings identified through HSBC internal control audits;
3. Identifies opportunities to continuously improve and optimize the capabilities of the Hub by extensively reviewing and improving existing processes. Review of analysis, MI and reporting. Drawing out key themes, trends or risks that could both positively or negatively affect the achievement of HSBC's organisational objectives .Leads and manages initiatives to embed and maintain a culture where good data management and quality practices prevail;
4. Ensure data practices comply with regulations of all locations. Ensure good practices in the management of data tools, standards, frameworks and templates.Track adherence to policies, frameworks and tooling associated to Data Governance and Data Quality. Govern relationships between data elements across different systems;
5. Authentically engages with the team, colleagues and business partners to deliver at pace . Makes considered decisions that protect and enhance HSBC values, reputation and business. Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC and with external business partners. Proven track record in role modelling the Group values and behaviours, authentically engaging with your team, colleagues and customers to deliver superior Customer Service through them.

1. Prior experience in data analytics, MI, reporting and the communication of such to business and senior stakeholders Prior experience in identifying and creating a framework for continuous technical learning;
2. Prior Third Party Risk Management related operational risk experience with a financial institution or at a regulatory agency or major consulting firm is desirable. A good understanding and experience of the Global Businesses and Global Functions within a Bank;
3. Prior experience of working across 1 or more Risk Domains is desirable (providing support and guidance to business functions); Resilience Risk, People Risk, Legal Risk, Financial Crime and Fraud Risk, Financial Reporting and Tax Risk, Regulatory Compliance Risk, Strategic Risk, Model Risk;
4. Academic qualification: Bachelor’s degree or demonstration of relevant industry experience .Hands on Data Management tool, handing complex MI’s, Databases. The HUB will support global businesses and functions, the ability to converse fluently in more than 1 language is desirable.We want everyone to be able to fulfil their potential, which is why we provide a range of flexible working arrangements and family friendly policies.

福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。

汇丰环球客户服务（广东）有限公司秉承汇丰集团理念，始终将优质客户服务摆在公司发展的首位，依托先进的科技设施和雄厚的人力资源，实现服务的专业、规模和最佳化。持续多年的优质服务为汇丰环球在同行业赢得较高的声誉，随着汇丰环球规模化不断发展，汇丰环球中国营运中心现在有超过10,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构（如香港、英国、美国、加拿大、日本、中国、新加坡和澳门等）提供和分析数据、收款付款服务、客户中心等多项服务。同时荣获许多荣誉称号，其中包括广东最佳业务外包公司、广东省服务外包示范企业、中国服务外包十大在华跨国服务供应商、技术先进企业、商务部重点联系企业、A级纳税人称号，并且已连续五年获得香港呼叫中心协会年度大奖–离岸业务金奖, 广东省企业500强等。