广东省数字贸易与服务公共服务平台

岗位职责:

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1. Business Financial Crime Risk (BFCR) has been established within Wholesale COO Office to combine the elements of the Global Standards program that are necessary under Business As Usual (BAU) operations, along with other FCR Management activities that are either new, or historically managed separately.Under the BAU Structure, BFCR will be responsible for ensuring the overall effective operation of the end to end processes and systems that comprise the financial crime risk control framework. This will be achieved through clearly defined and well implemented procedures, centrally managed risk mitigation reviews and overall awareness and behavior of relevant staff across WHOLESALE (most notably Relationship Managers).
2. responsible for various activities that ensure overall operational effectiveness is maintained and, where applicable, enhanced to achieve lasting embedment of a strong culture of FCR management. High level responsibilities will include: Promote the effective execution of end to end controls, comprising Customer Due Diligence, Surveillance, Sanctions, Money Laundering, Fraud, Bribery & Corruption and Tax evasion.
3. Develop and deliver targeted guidance and training for frontline staff to ensure ongoing enhancement and embedment of a positive FCR management culture, under the guidance of a Senior Manager BFCR.Be a trusted SME to frontline staff on the effective management of risk and execution of process. Help RMs to navigate and, wherever possible, find ways to alleviate process burden, and raise awareness of best practices and ""what good looks like"" amongst RMs and their teams. Support frontline Managers in embedding a robust culture within their teams.
4. Identify opportunities to streamline processes to achieve greater customer centricity, improved employee experience and/or management of risk.Track and follow up on cases related to assigned key metrics and risk indicators to ensure their timely completion and appropriate handling by RMs. Conduct case level reviews and quality assurance activities arising from FCR concerns/indicators, under the guidance of a Senior Manager BFCR. Supporting and coordinating with FCC / Risk stewards in response to the regulatory reporting data supplementation, validation, report reviews and ensuring oversight of the WHOLESALE data / reporting submission quality
5. Design, impact assess and/or implement changes to existing procedures and systems to support streamlining, policy operationalization and/or risk management, under the guidance of a Senior Manager BFCR. Support a Senior Manager BFCR in the impact assessment and operationalization of regulations. Collaborate closely with partners in WHOLESALE BFCR, ASP WHOLESALE, Country WHOLESALE, and functional stakeholders e.g. Financial Crime Compliance and Threat Mitigation to drive end to end effectiveness through process and people.

1. Bachelor's Degree for manager and analyst roles. master degree preferred for senior manager roles and 5 years minimum experience in Financial Institutions or similar areas (e.g. major consultancy firms) for manager roles, 2 years relevant experience for analyst roles and 10 years’ experience for senior manager roles
2. People management experience required for senior manager role. Knowledge of the HSBC WHOLESALE customer and financial crime risk management lifecycle and control framework, including relevant processes and Bank systems.
3. Experience in advising and/or educating others on complex business and/or risk management activities. Self-motivator, able to work independently but with a good sense 4. Organized and logical thinker, with good understanding of the importance of well-defined processes and governance.Strong interpersonal skills and an eagerness to develop strong partnership.Strong written and verbal communication (English and Mandarin essential) and presentation skills.
5. Cantonese communication skills desirable but not essential.Experience in documenting and maintaining procedures and in writing and delivering clear and effective guidance.
6. Knowledge of the HSBC WHOLESALE customer and financial crime risk management lifecycle and control framework, including relevant processes and Bank systems. Experience in advising and/or educating others on complex business and/or risk management activities. Self-motivator, able to work independently but with a good sense of where escalation is required.

福利待遇
- 五天8小时工作制,做五休二；
- 基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 享有五险一金、补充性商业医疗保险及免费年度体检；
- 每年享有国家法定节假日、至少10天带薪年假、12天带薪病假，1天生日假、婚假、产检假、产假以及陪产假、哺乳假等任你享用；
- 提供具有市场竞争力的弹性福利制度：员工可买卖年假、升级商业医疗保险套餐、旅游补贴、个人进修补助、运动健身补贴等；
- 公司内设有员工餐厅，咖啡室，休息室，娱乐室等，满足员工工间休息的需求；
- 提供多元化员工活动，如运动会、团建、年会等，提供施展才华的机会和平台。

培训与发展
- 完善的专业培训体系，提供多元化培训机会、资源及教育援助，入职可享带薪培训；
- 公司注重人才培育及发展，提供横向及纵向的发展空间，配备职业导师，为优秀人才提供清晰的职业规划指导。

汇丰环球客户服务（广东）有限公司秉承汇丰集团理念，始终将优质客户服务摆在公司发展的首位，依托先进的科技设施和雄厚的人力资源，实现服务的专业、规模和最佳化。持续多年的优质服务为汇丰环球在同行业赢得较高的声誉，随着汇丰环球规模化不断发展，汇丰环球中国营运中心现在有超过10,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构（如香港、英国、美国、加拿大、日本、中国、新加坡和澳门等）提供和分析数据、收款付款服务、客户中心等多项服务。同时荣获许多荣誉称号，其中包括广东最佳业务外包公司、广东省服务外包示范企业、中国服务外包十大在华跨国服务供应商、技术先进企业、商务部重点联系企业、A级纳税人称号，并且已连续五年获得香港呼叫中心协会年度大奖–离岸业务金奖, 广东省企业500强等。