广东省数字贸易与服务公共服务平台

We aim to provide quality customer service, handling promotions and inquiries for customers in HK by phone (mainly in English) regarding broadband internet, TV, home telephone etc. If you are passionate about customer service, please contact us. 

You can experience and gain:

• Knowledge of services on broadband internet, TV, home telephone etc.
• Quality customer service standard
• Professional training and related development course from recognized external institutions
• Excellent LIFE-work priority
• Competitive starting salary with attractive fringe benefits

You will take charge of:

• Communicating with HKBN VIP or foreign customers in Cantonese / English
• Providing technical support for broadband internet, home telephone, IDD, TV, Mobile Services etc. based on the customer’s account status.
• One-stop handling of inquiries and complaints

Join us if you have:

• College degree or above
• English CET4 or above, good customer service concept preferred
• Good English skill in reading and writing
• Fluent Cantonese
• One-year experience or above in customer service
• Qualities of diligence, aggressiveness, self-discipline, and team work spirit

我司于2002年4月经广州市外经局批准，在广州成立“广州城电客户服务有限公司”，投资为METROPOLITAN LIGHT (HK) COMPANY LIMITED。 广州公司负责提供接听香港宽频客服的来电咨询﹑处理投诉﹑香港本地电话查询﹑帐目询问﹑更新数据及安排维修等服务，目前，广州城电呼叫中心平均每日处理超过57000个电话语音服务。公司除了提供了超过1,200个就业职位外，平均每年缴交各类税项共计约人民币壹千万元，年平均服务外包收入约2,400万美元。 为促进广州经济和人才就业做出了应有的贡献。