广东省数字贸易与服务公共服务平台

Principal Accountability: 

The role is to plan, organize and manage international delivery of BPO 
(Business Process Outsourcing) projects for large-scale multinational 
companies. This will embrace client management, stakeholder management, 
delivery management, and team management. Details are as followed: 

1) Service Delivery: 
？ Ensures that all deliverable for the project are created, approved and 
updated on ongoing manner; 
？ Ensures that all targets and deadlines described in KPIs and SLAs are 
met according to client’s expectations; 
？ Assigns priorities for operations and services delivered to the client; 
？ Assures sufficient resources to perform operations for the clients; 
？ Ensures that operations are run according to budget constrains for the 
project. Compare costs against revenues, approve and control 
expenses, approve financial data and forecasts, approve billing 
calculation based on contract, identify potential risks related to 
project’s financials and report then to senior management; 
？ Perform negotiations with the client on project’s financials when 
required. 

2) Continuous Improvements: 
？ Continually strives to simplify, standardize and improve processes 
across all countries subject to approval of the Client; 
？ Continually considers improvement opportunities and encourages the 
Team to do the same. Focuses on continuously developing business relationship; 
？ Ensures processes within the project are performed efficiently and 
？ improvements are introduced to inefficient processes within the 
project; 
？ Ensure that appropriate controls are implemented to reduce the risk 
delays and errors. Ensure ISO documentation is completed and 
？ updated on ongoing manner. Promote 6 Sigma approach within the 
project. 

3) Team Management: 
？ Creates strong and effective teams motivated towards effective
performance and objectives realization;
？ Based on the scope of project identifies profiles for recruited
employees;
？ Defines expectations towards employees;
？ Ensures the workload is properly assigned to employees;
？ Identifies areas for employees’ development;
？ Develops individuals with coaching, delegating and constructive
feedback practices;
？ Cooperate with HR department on staff development and staff issues
resolution.
？ Motivates employees with tools available within the company.

4) Contribution to the selling process: 
？ Takes the opportunity to increase scope of services performed within
the company by participation in selling process;
？ Cooperates with sales and transition team on most effective projects’
set-up for new deals, advises on transition projects, share “best
practice” and experience with other project managers.


任职要求：
Person Specification: 
？ At least 7 years working experiences.
？ Degree in Finance and Accounting and advanced knowledge of Finance and Accounting 
？ High level customer service skills 
？ Well organized and able to work on multiply tasks 
？ Advanced project management skills 
？ Good people management skills 
？ Fluency in English 

2) Desirable: 
？ In-depth knowledge of finance & accounting systems processes and 
procedures 
？ BPO experience will be a plus. 
？ Knowledge of processes and procedure of other functions 
？ Additional professional qualifications: MBA, ACCA or equivalent 

 logoCapgemini于1967年在法国成立,至今在全球拥有超过92,000名员工，并且在咨询服务、信息技术、外包服务及本地专业服务领域处 于国际领先地位。BPO（业务流程外包）服务是Capgemini的三大核心业务之一。在今天高度竞争的市场环境中，外包更需要真诚承诺、资源和专有技 术。外包正日益成为企业高管针对市场需求做出更为迅捷、灵活回应的战略力量。四十年的丰富经验，超过100个共享服务中心的建立和优化，对所有领域的客户 而言，Capgemini都是一个值得信赖的供应商。Capgemini已成为世界主要的外包服务供应商之一，并在全球拥有近12,000名专职外包雇员 和19亿欧元的年收入。广东凯捷商业数据处理服务有限公司是Capgemini集团的全资子公司，是Capgemini全球重要的外包业务交付中心之一。 凯捷于1999年落户广州，经过10年努力，目前在广州海运大厦及佛山南海广东省金融高新技术区拥有两个营运中心，办公场地面积超过7千平方米，员工总数 逾900多人，国际一级标准的机房面积超过120平方米，拥有13个国际知名的全球性客户；目前主要客户位于欧洲、北美、日本、韩国、香港等国家和地区， 行业涵盖快消、零售、能源、化工、物流及制造业等，主要业务包括财务、会计、人力资源、物流等业务流程外包服务。凯捷的员工每一天都分别通过使用SAP、 Oracle等ERP系统，为遍布全球的客户提供实时而优质的服务。