广东省数字贸易与服务公共服务平台

岗位职责:

疫情防控期间暂不安排应聘人员到公司参加现场面试，我司将统一安排线上测试和线上面试，届时将有HR与您联系，感谢您的理解！

1. Work with stakeholders to capture digital data requirements.
2. Support Digital Product XFTs with reporting, analysis and insight as well as Adobe Analytics expertise; identifying trends, areas of improvement and opportunities; creating hypothesis and making recommendations to improve product performance.
3. Actively engage Digital product teams to shape their feature releases and roadmaps.
4. Bring to life behaviour and voice of the customer within Digital product teams.
5. Connect Digital Product performance to overall financial product performance working closely with stakeholder groups.
6. Acting as the focal point for data driven insight within the product teams, uncover and drive new opportunities within the Digital Products area.
7. Collaborate closely with other global/regional/local/offshore analytics teams to actively ensure the wealth of offline insights (transactional data insights, channel insights etc.) are integrated with digital analytics to support decision-making for stakeholders.
8. Ensure regular cadence with offshore and onshore digital analytics teams on data deployment cycles.

1. Minimum 3 years of hands-on analytics experience solving complex business problems using data.
2. Proven ability to work with large datasets (volume – transaction data, unstructured – clickstream, verbatim comments, weblogs, etc.) and experience in working on digital tools such as Adobe/Google Analytics.
4. Excellent hands-on digital analytical skills with proven ability to analyse complex data, identify key trends and opportunities, putting forward hypotheses and delivering recommendations.
5. Mature and independent professional to drive analytics workstream with minimal oversight.
6. Train non-analyst stakeholders, teams and audiences to better use our digital analytics suite of tools.
7. Strong understanding of digital analytics space including web analytics and clickstream data.
8. Able to work independently with guidance from remote teams.
9. Excellent communication skills. Be able to understand the background of the audience and be able to communicate the message in an effective manner.
10. Proven knowledge and experience of SQL, BI/MIS (Teradata) platforms and other Database/Data Manipulation tools (eg Alteryx, BigQuery).
11. Experience in data visualization tools and techniques – previous experience in Qliksense, Tableau or similar.
12. Good experience and knowledge of analytics tools – Python/R/SAS/SPSS/STATA.

福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。

汇丰环球客户服务（广东）有限公司秉承汇丰集团理念，始终将优质客户服务摆在公司发展的首位，依托先进的科技设施和雄厚的人力资源，实现服务的专业、规模和最佳化。持续多年的优质服务为汇丰环球在同行业赢得较高的声誉，随着汇丰环球规模化不断发展，汇丰环球中国营运中心现在有超过10,000名金融服务人员的专业团队，为汇丰集团世界各地的分支机构（如香港、英国、美国、加拿大、日本、中国、新加坡和澳门等）提供和分析数据、收款付款服务、客户中心等多项服务。同时荣获许多荣誉称号，其中包括广东最佳业务外包公司、广东省服务外包示范企业、中国服务外包十大在华跨国服务供应商、技术先进企业、商务部重点联系企业、A级纳税人称号，并且已连续五年获得香港呼叫中心协会年度大奖–离岸业务金奖, 广东省企业500强等。