广东省数字贸易与服务公共服务平台

SUMMARY

Drive continuous improvement through the development and implementation of Quality processes, systems, tools and techniques. Provide exceptional support to customers, team members, and shareholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

LEADERSHIP AND MANAGEMENT RESPONSIBILITIES

Recruitment and Retention

· Recruit, interview and hire Quality Engineers, OBA (out of box audit) personnel and Quality Analyst resources.

· Communicate criteria to recruiters for Quality Engineers, OBA (out of box audit) personnel and Quality Analyst candidates.

· Coach Quality Engineering staff in the interviewing/hiring process.

· Monitor team member turnover; identify key factors that can be improved; make improvements.

Employee and Team Development

· Identify individual and team strengths and development needs on an ongoing basis.

· Create and/or validate training curriculum in area of responsibility.

· Coach and mentor Quality Engineering staff to deliver excellence to every internal and external customer.

· Create and manage succession plans for Quality function.

Performance Management

· Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).

· Solicit ongoing feedback from Workcell Manager (WCM), Business Unit Manager (BUM), peers and team member on team member’s contribution to the Workcell team. Provide ongoing coaching and counseling to team member based on feedback.

· Express pride in staff and encourage them to feel good about their accomplishments.

· Perform team member evaluations professionally and on time.

· Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.

· Coordinate activities of large teams and keep them focused in times of crises.

· Ensure recognition and rewards are managed fairly and consistently in area of responsibility.

Communication

· Provide weekly communication forum for the exchange of ideas and information with the department.

· Organize verbal and written ideas clearly and use an appropriate business style.

· Ask questions; encourage input from staff.

· Assess communication style of individual team members and adapt own communication style accordingly.

FUNCTIONAL MANAGEMENT RESPONSIBILITIES

Business Strategy and Direction

· Know and understand the campus strategic directions.

· Define, develop and implement a Quality strategy which contributes to the campus strategic directions.

· Develop an understanding of the workcell business strategy as it pertains to Quality.

· Provide regular updates to BUM, WCM, and Operations Manager on the execution of the strategy.

Cost Management

· Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).

· Utilize tools to monitor departmental cost and cost trends, striving continuously to improve value.

· Provide feedback to peers (BUMs, WCMs, Functional Managers (FMs) on cost and cost trends.

Forecast Development and Accuracy

· Prepare timely forecasts for the department.

· Compare forward forecast results to historical actual results for trend assessment and analysis.

TECHNICAL MANAGEMENT RESPONSIBILITIES

· Drive continuous improvement through trend reporting analysis and metrics management.

· Assess the adequacy of data gathering methods utilized by the workcells.

· Assure that procedures and work instructions are efficient and not redundant.

· Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field.”

· Demonstrate a commitment to customer service; anticipate, meet, and exceed expectations by solving problems quickly and effectively; making customer issues a priority.

· Understand and drive regulatory and compliance certifications as appropriate (i.e. regulatory requirements surrounding ISO9000, ISO14000, QS9000, BABT, TUV). Act as the company’s quality management representative (QMR).

· Establish new measurement systems if/where possible.

· Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.

· Ensure 100% adherence to all company policies and procedures (i.e. Health and Safety, Quality).

· Ensure all sensitive and confidential information is handled appropriately.

· Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.

· Comply and follow all procedures within the company security policy.

MINIMUM REQUIREMENTS

Bachelor’s degree and 15 years of relevant experience, including 5 years+ in a manager role for a reasonably large team required.

LANGUAGE SKILLS

Ability to read, analyze, interpret and communicate regarding common scientific and/or technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors. Advanced PC skills, including training and knowledge of Jabil’s software packages. Ability to tailor advanced quality tools training to all levels of the organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to work effectively under pressure with constantly changing priorities and deadlines. Individual may be required to sit, stand, walk regularly and occasionally lift 0-15 lbs. Be accessible to production floor and office staff and to use required office equipment. Specific vision requirements include reading of written documents and use of computer monitor screen frequently.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Individual’s primary workstation is located in the office area, where the noise level is low. Team member may frequently be present on the manufacturing floor where the noise level is low to moderate.

捷普电子（广州）有限公司成立于2011年，美商独资进料加工企业，投资总额2.3亿美元。广东省、广州市政府重点扶持发展的高新技术产业企业。公司2003年2月底正式投产，占地面积约15万平方米，建筑面积约19.6万平方米，厂房面积约33,300平方米，员工约10000名。自建厂以来，公司业绩发展良好，2007年进出口金额18.63亿美元；2010年进出口金额增至32.18亿美元，创历史新高！公司多次荣获捷普集团、客户、广东省及广州市政府、海关、商检等部门嘉奖；如海关总署“2006年度进出口红名单企业”、中国进出口200强企业、广州出口第二大企业、黄埔海关AA类企业、广州出入境检验检疫局评定的“一类企业”、广州开发区优秀职工之家等。我司主要产品系列有汽车电子产品、计算机外围设备、无绳电话机组件、通信产品、网络产品、打印机及其电路板组件、不间断电源装置、消费电子产品、电子仪器、家用娱乐电子产品等。我司倡导“关注员工、关注客户、有效的质量控制”的企业文化，注重以人为本等人性化的企业文化氛围建设。公司一贯遵循“遵纪守法”“诚信为本”的经营原则，从而业绩发展态势良好。