广东省数字贸易与服务公共服务平台

岗位职责:

Data Processing (65%)
- Verify data capture and policy inquiry result
- Provide efficient and effective service ensuring that our agreed service standards are met
- Perform User Acceptance Test (UAT) for system enhancement and new product development
Operation Management (15%)
- Assist group leader to lead an operational team and ensure the agreed service standard are met.
- Deputies immediate assistant supervisor during his/her absent
- Provide QA report to QA officer on a timely manner
People Management （20％）
- Monitor team staff performance and handle staff problem promptly and properly, report on results with efficient and proactive way
- Identify team training needs and follow up with suitable course arrangement
- Make decision when referred by junior staff
- Hold in-house briefings to staff regularly
- Actively participate, co-ordinate and promote staff participation in company/department team building activities
- Achievement of target operational KPIs by business units – TAT, Accuracy, Productivity. -
- Internal & External Audit
- Timely completion of assigned tasks
- Accuracy and completeness of work produced

Education & Experience
- College graduated or above
- 2 year experience in BPO
- Experience in QA will be an advantage

Language Skill
- English or other job required language
- PET 4 or equivalent

Special Skill
- Familiar with BPO computer systems
- Effective communication skills
- Data Analysis skills
- Team leadership

友邦资讯科技(广州)有限公司由友邦保险有限公司独资兴办。公司宗旨是为友邦保险集团属下全球的业务单位提供软件开发、维护、管理及业务外包等服务。

公司秉承以客户为中心的服务理念，不懈地进行有效的持续改进工程，务求成为友邦保险集团内一流的信息技术和企业营运中心,为客户提供高素质的服务和解决方案。公司的业务主要包括：开发及维护保险软件及办公室自动化、商务外包服务、架构支持（包括数据中心服务）、产品及工具开发。